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'Moving forward, we will continue to grow our users, but our focus will be on sustainable growth and driving engagement,' Rainey said. PayPal said it expects to add 15 million to 20 million new accounts this year and walked back its goal of 750 million total accounts set by the company last year. 'This is particularly important during incentive campaigns, that can be targets for bad actors attempting to reap the benefit from these offers without ever having an intent to be a legitimate customer of our platform.' 'We regularly assess our active account base to ensure the accounts are legitimate,' he said on the fourth-quarter earnings call. While the number was immaterial to PayPal's customer base of 426 million 'it affected our ability to achieve our guidance in the quarter,' Rainey said.

In 2015, the two companies split and eBay has been slowly transitioning to its own payment system, and off from PayPal. The dot-com-era tech giant acquired PayPal twenty years ago to handle payments for its website. By the third quarter, PayPal won't have to adjust results for eBay. This transition is hiding some of the underlying strength of the business,' Schulman said, adding that eBay put $1.4 billion of revenue pressure on the company last year, and should be closer to $600 million this year. 'We've got the eBay transition to work our way through. PayPal CEO Dan Schulman told CNBC that the company took 'a measured approach' to guidance but revenue should accelerate in the second half of the year. Analysts had expected year-over-year revenue growth for 2022 to be 17.9%.

#Contact paypal by phone full

PayPal forecast revenue to grow about 15% to 17% for the full year 2022, on a spot and foreign-currency-neutral basis. The company expects first-quarter non-GAAP earnings per share of 87 cents, short of the $1.16 analysts anticipated.